NOW HIRING 911 DISPATCH TRAINEES
The 911 Communications Center is committed to excellence in public safety. We are committed to provide professional, efficient and reliable service 24 hours a day, 365 days a year between the public and York County's Police, Fire, and Emergency Medical Services.
OTHER OPENINGS INCLUDE:
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Now Hiring
911 Dispatch Trainees:
Position Summary
Receives emergency and non-emergency telephone calls from the public, emergency service providers, and other public safety agencies requesting police, fire, medical or other emergency services; Responsible for efficiently and accurately gathering of caller information and making the appropriate emergency services dispatch in accordance to established policies and procedures. The Dispatch Trainee performs assigned duties under the direct supervision and control of the Shift Supervisor. The Shift Supervisor reviews daily work for speed and accuracy of detail.
Essential Duties and Responsibilities
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Communications - skill to write legibly, spell correctly and type; skill to speak clearly, and hear what is being said over the phone and radio; act quickly; skill to read and interpret complex oral and written instructions.
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Interpersonal Skills – ability to show understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with difficult people and is sensitive to individual differences.
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Customer Service – ability to manage difficult or emotional callers using tact and empathy; skill to reassure and provide feedback to the caller and respond to the caller's needs.
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Technical Skills – skill to accurately record names, numbers, and details of a call, and to operate a variety of computer systems and dispatching equipment.
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Problem Solving – ability to identify and resolve problems.
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Decision Making - ability to make sound and well-informed decisions.
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Teamwork – ability to contribute to building a positive team spirit; supports everyone's efforts to succeed.
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Organizational Support – ability to support organization goals and values; skill to comply with all lawful rules and policies and procedures.
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Professionalism – ability to treat others with respect and consideration and react well under pressure.
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Adaptability – ability to adapt to work environment changes; skill to deal with frequent change, delays, or unexpected events.
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Dependability – ability to follow direction and takes responsibility for own actions; ability to complete tasks in a timely manner.
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Innovation – ability to present creative ideas; presents ideas and information in a manner to get other's ideas.
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Integrity/Honesty – ability to keep sensitive information confidential.
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Attendance/Punctuality – ability to report to work at; days, evenings, nights, weekends, and holidays; report to work on a consistent and reliable basis including inclement weather.
Essential Requirements
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At least 18 years old and possess a high school diploma or GED equivalent.
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A combination of education and experience, which indicate a possession of the knowledge, skills and abilities required at entry.
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Basic computer skills.
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Must successfully pass pre-employment exams, criminal and employment background investigations, and drug and hearing screenings.
We offer new dispatchers:
Wage
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Trainee’s starting rate of pay is $14.54/hr.
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$1.00 increase for every board passed and signed off (4 boards + Scope)
Shift Differential
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1600 to 0800 - $1.00/hr.
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Weekend Shift Differential - $1.50/hr. when working the weekend
Opportunity to become a Certified Training Officer (CTO)
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CTO’s are compensated an additional $2.50/hr. for every hour they train
13 Paid Holidays
Paid Time Off (PTO)
Health Insurance
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Effective the 1st of the month after 60 calendar days of employment.
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Option of two Medical plans including Prescription coverage, two Vision plans and two Dental plans.
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FSA’s and HSA’s available.
Short-term Disability
Employer paid life insurance policy
Pension Plan
Bereavement Leave
County provided uniforms
New Dispatcher Training:
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New employees will begin with classroom Dispatch Academy training for approximately 5 weeks working Monday through Friday 0800 - 1600. No weekends, OT or Holidays are required during this timeframe.
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Upon successful completion of classroom training, the new employee will transition to on the job training. The employee will follow a trainer’s schedule working any one of the two shifts: 0600 – 1800 or 1800 – 0600. During this training period, the employee will be required to work weekends, holidays and built in overtime, as scheduled. Voluntary overtime may be available once appropriate skill set is achieved.
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Work schedules are posted 30 days in advance
York County 911
120 Davies Drive, York, PA 17402